FAQ List
How do I find out about new shows coming to your venues?
New shows are announced via our website and on our Facebook and Instagram pages.
We recommend following us on Instagram and Facebook (@thepageantstl & @delmarhallstl) for up-to-the-minute news including cancellations, set times, opening acts, and other important information.
You can also ‘Subscribe’ to our weekly newsletter at the signup link at the bottom of our website.
Are Hotel/ Lodging Accommodations Available Near Your Venues?
Yes! The Moonrise Hotel is located just next door to our venues! To book a room or bundle with tickets to a show, click the link here!
Do you sell the show posters from the marquee windows and frames inside the venues?
Not exactly. If the poster is signed by the artist, we auction it on our Ebay page with proceeds going to charity. If the poster is not signed by the artist, we place it in our free poster bin located inside The Pageant’s Box Office. All posters are generally available about 1 week after the show, on a first come first serve basis during normal business hours (available here).
Do young children/babies need tickets to the show?
Everyone, regardless of age, needs a ticket to enter the show.
Can I call the Box Office to purchase tickets?
No, phone orders are not available. If you would like assistance in purchasing tickets online, please contact Ticketmaster Customer Service at 1.800.653.8000.
What does it mean to have a “general admission” or “GA” ticket? What about “standing room only” or “SRO”?
A limited number of tables, chairs, and stools are available for general admission (or GA) tickets. Seating is on a first come, first served basis. GA tickets may require you to stand if all seats are taken. Please remember that seat saving is strictly prohibited. Please respect your fellow patrons by adhering to this policy.
Standing room only (or SRO) means there are no tables, chairs or stools available. Standing is the only option.
Why does my General Admission ticket have a seat number?
You may have noticed that your GA ticket has numbers appearing in the “row” and “seating” lines of the ticket. These numbers are used for Ticketmaster’s tracking purposes and do not represent a specific seat. General Admission tickets will show “GA-LTD SEATING” or “GA” on the ticket.
Why is The Pageant’s balcony only open for certain shows?
The Pageant’s balcony is open on a show-by-show basis depending on a variety of factors. Typically, this information is known as soon as the tickets go on sale. However, it is possible for the balcony to initially be closed and opened later. In this case, the balcony seating could be GA or reserved.
Please see our Calendar to determine if the balcony is open or closed for the specific show of interest.
What does “sold out” mean?
When a show is sold out, it means tickets are no longer available. If you haven’t already purchased a ticket, you will not be able to attend the show. Unlike some venues, we do not hold back tickets for release at the last minute. However, there are occasions when artists release their unused tickets, at which time, they will become available for sale to the public.
If you are still interested in attending, we recommend you check Ticketmaster’s website for any TM+ resale tickets. Please note that this is the only way to purchase verified resale tickets.
Important Notice: The Pageant & Delmar Hall strongly encourage you to ONLY purchase tickets from Ticketmaster (our exclusive ticketing partner) or the artist’s official website. Ticket purchases from any other third party are not guaranteed to be authentic and subsequently do not guarantee entry. When purchasing outside Ticketmaster, you risk receiving counterfeit/duplicate tickets. The Pageant & Delmar Hall do not have relationships with any other ticket vendor so if problems arise, we will not be able to assist or verify your account information. This means you may forfeit money spent and still not gain entry to the event. Please consult our website for ticket purchases to our shows. Or visit our Box Office to purchase directly from us. If you use cash at our location, you will not pay transaction fees.
How did the show/balcony sell out in 10 seconds after it went on sale?!?
Contrary to popular belief, shows do not sell out in 10 seconds. Or 5 minutes. Or even 10 minutes. So why do you sometimes receive the “tickets not available at this time” message immediately when a show goes on sale? In this case, there are more people attempting to purchase tickets than tickets available. Not everyone will get through immediately and sometimes it comes down to the click of the mouse.
Once a buyer selects their tickets, they have 5 minutes to purchase or the tickets will be released back into the system. This means if you keep trying, there is a chance you could still purchase tickets. We will announce when the show is sold out – keep trying until then!
For shows with a reserved balcony, it is not uncommon to have these seats sell out very quickly (under 5 minutes sometimes). The demand for these seats is often higher than the seats available.
How does will call ticketing work?
For those who purchase tickets in advance and choose will call delivery, tickets can be picked up on the day of the show at the Box Office, starting two hours prior to the scheduled door time. You must present a valid photo ID and the credit card used to purchase your tickets in order to pick them up.
Will call tickets must be picked up by the person who purchased the tickets. The Pageant and Delmar Hall cannot give tickets to third parties, no exceptions. If you would like to change the name of your will call order, please call Ticketmaster at 1.800.653.8000 and request a will call name change or log-in to your Ticketmaster account and click “transfer tickets”. Any name changes done via the phone system must be done 24 hours prior to the show.
What happens if I don’t have my ticket with me when I arrive for the show?
Everyone must have a valid ticket to enter The Pageant & Delmar Hall (this includes young children and babies). If you purchased your ticket online through Ticketmaster, there is a chance we can find your order in the system. Please see the Box Office for assistance.
If your ticket was purchased at our location, there is no record which ties the purchase to you personally. If you are unable to retrieve your original ticket, you will need to purchase another one if available. Please be aware that if the event is sold out, you will not be able to purchase additional tickets.
I heard that a show was cancelled/rescheduled – is this true?! If so, how do I obtain a refund?
Unfortunately, shows do occasionally cancel or reschedule. Make sure you hear this information from us directly! When a show cancels or is rescheduled, information is updated across our website and social media pages. Be sure to follow us for the most up to date information.
Refunds are only provided if the headlining act cancels the show or if the show is postponed. Ticket exchanges are prohibited, no exceptions. If you are unable to attend the show and would like to resell your ticket(s), please consider Ticketmaster’s TM+ Program when available. Visit Ticketmaster’s website for more details.
When a show has been cancelled, refunds (including fees) are processed automatically if you purchased online through Ticketmaster. If you purchased in person at our Box Office or in Suite 100, please bring your ticket(s), along with your valid photo ID and credit/debit card used for purchase, back to us in order to request your refund. All refunds are given in the same manner as the tickets were originally purchased.
When a show has been postponed, all tickets for the original date are honored. If you are able to attend the rescheduled date, there is nothing for you to do. Simply attend the new date with your original ticket(s) and have a good time!
When a show is postponed and a new date has been announced, if you are unable to attend the rescheduled date, you have 30 days to request a refund through your original point of purchase. If you purchased online through Ticketmaster, the refund option is available when you access your tickets through your Ticketmaster account. If you purchased in person at our Box Office or in Suite 100, please bring your tickets, along with your valid photo ID and credit/debit card used for purchase, back to us in order to request your refund. All refunds are given in the same manner as the tickets were originally purchased.
When a show is postponed and a new date has not been announced, there is a 60 day waiting period before refunds are available. Once the 60 day waiting period expires, refunds are available upon request for the next 30 days. Please note: If a rescheduled date is announced within the 60 day waiting period, you will then have 30 days from the new date announcement to request a refund. If you purchased online through Ticketmaster, the refund option is available when you access your tickets through your Ticketmaster account. If you purchased in person at our Box Office or in Suite 100, please bring your tickets, along with your valid photo ID and credit/debit card used for purchase, back to us in order to request your refund. All refunds are given in the same manner as the tickets were originally purchased.
Why wasn’t I notified that the support act and/or set times changed?
Set times and opening bands are subject to change without notice. While we attempt to keep our patrons as up-to-date as possible, in some instances this is out of our control.
What is a valid form of ID?
All patrons who purchase, possess or consume alcohol must have a valid form of identification. This also applies to those wishing to re-enter the venue(s) after leaving. In addition, if the event has minimum age restrictions, all patrons must present a valid form of identification to enter. We will deny entry to anyone presenting fraudulent identification and will eject those under 21 who have purchased, possessed or consumed alcohol. Ejection also applies to those who provide alcohol unlawfully. No refunds.
Acceptable Forms Of Identification:
- Valid Photo United States Issued ID
- Valid Photo Passport
- Original Birth Certificate (must have raised seal) along with another Current Photo ID
Unacceptable Forms Of Identification (List Not Exhaustive):
- School ID
- Firearm/Conceal & Carry ID
- Photocopy
- Digital
- Temporary Driving Permits which do not contain a photo or the State’s raised seal
- Other (Venue’s Sole Discretion)
Are there places to sit at The Pageant or Delmar Hall?
Seating arrangements vary on a show-by-show basis. To determine the seating arrangement for a specific show of interest please visit our Calendar, call us at 314.726.6161 or contact us via email.
What should I do if I require special accommodations?
Please refer to our Individualized Accommodations Policy. If you need additional assistance, please contact us at 314.726.6161 prior to the day of the event. Please give us as much advance notice as possible so we have time to respond to your request.
What time should I arrive to get a good place to see the show?
The Pageant and Delmar Hall are designed so that everyone inside the venue can view the stage. Seating arrangements vary on a show-by-show basis. For a sold out show, it’s not uncommon for lines to form early in the day. Other times, you could arrive at show time and still find a preferred spot. Since finding a “good place” is based on personal preference, we recommend that you arrive as early as you’re comfortable waiting.
Keep in mind – seat saving is strictly prohibited. Please be respectful of your fellow patrons by adhering to this policy.
Is food available at The Pageant, Delmar Hall, The Halo Bar?
Food is not offered at The Pageant, Delmar Hall or The Halo Bar. Customers are permitted to bring outside food into these areas however outside beverages are not permitted. Visit the Loop website for additional information on local restaurants.
Which forms of payment are accepted? What about for band merchandise?
Cash, credit and debit cards are gladly accepted anywhere at The Pageant, Delmar Hall and The Halo Bar. Whether or not band merchandise accepts debit or credit cards depends on the individual artist. ATM machines are located inside The Pageant, Delmar Hall, The Halo Bar, Suite 100 and the Box Offices for your convenience.
I lost something at a show. Do you have it?
All lost and found items are held for fourteen days during which you can retrieve them at our Box Office with a matching description and/or valid photo identification. Please contact us here or call us at 314.726.6161 during normal business hours to inquire about the item.
Can I send the artist a gift or letter to the venue for you to deliver?
We cannot accept gifts, flowers, letters, etc. on behalf of the artist.
I am part of a non-profit organization/am holding a fundraiser, can you offer anything for donation?
The Pageant and Delmar Hall will consider donating tickets to raise funds in auctions and raffles for charities, benefits, and other worthy causes through the US Mail only. Please send us the pertinent information on your organization’s letterhead, preferably with a self-addressed and stamped envelope, to the address listed below. Please keep in mind that we are not able to honor requests for specific concerts. If we are able to donate, you will receive the items from us approximately 2 weeks prior to your event.
The Pageant
Attn: Donations
6161 Delmar Blvd.
St. Louis, MO 63112
I’m interested in booking a show at one of your venues. Who can I contact?
Please reach out to booking@thepageant.com with information about your event or band.
Can I purchase a gift card to The Pageant, Delmar Hall and/or The Halo Bar?
Unfortunately, we do not offer gift cards to our venues. However, Ticketmaster does provide gift cards which can be used to purchase tickets online through their website.
